HIGHLIGHTS OF QUALIFICATIONS__________________________________________

· Resourceful, enthusiastic, reliable, strong organizational and planning skills

· Fast learner, able to work well under pressure in a fast paced environment

· Work well in a team as well as individually; effective communicator

EDUCATION:________________________________________________________________

· North Carolina Central University Graduation: 05/2008

Masters of Science Management Information Science

with a concentration in networking

· Certifications Techskills adult learning center

A+ received 02/2006

Net+ received 05/2006

MCP received 07/2006

· University of North Carolina at Charlotte Graduation:12/2003

1st Degree - B.A – Computer Science

2^nd Degree - B.S – Business Administration with a concentration in

Management Information Science

SPECIFIC TRAINING:________________________________________________________

· Received training in Visual Basic.Net, Java, JavaScript, JSP, Visual Basic 6.0, C, C++, Pascal, Client Server Programming, Object Oriented Programming

· Proficient in Microsoft Word, Microsoft Project, Access, Excel, PowerPoint, Internet Explorer and Netscape

· Developed customer database for TALD Maintenance and Supply to track customer activity

· Developed and maintained ARMY ROTC website for Senior Project

EXPERIENCE:_______________________________________________________________

Tier 3 Sr. Technical Support Time Warner Cable Morrisville, NC 12-05 - present

· support level 3 technical issues with customers internet and network connectivity(win 98, 2000, me, XP)

· support level 3 technical issues with customers digital phone service

· open and close problem tickets using remedy software

· 100 percent phone and email support of all issues

Contract Manager IBM Corporation Research Triangle Park, NC 11/04 – 05/06

· Analyze and enter contractual agreements for IBM products using Siebel

· eCommunications Ifast software

· Resolve problematic contracts by contacting Sales contacts

· Make and respond to a high volume of lotus notes

· Respond to a high Volume of phone calls

Accounts Payable Martin Marietta Corporation Raleigh, NC 03/04-10/04

· Answer multiple phone lines with a very high volume of calls

· Process invoices using JD Edwards Accounting software

· Data Entry

· Resolve problematic invoices by contacting vendors

· Make and Respond to a high Volume of emails using Microsoft Outlook

· Very high volume of multitasking

Reader/Evaluator Measurement Incorporated Raleigh, NC 05/04 – 05/05

· Evaluate standardized test taken by students from all over the country

Internet tracer/ phone interviewer Research Triangle Institute Raleigh, NC 04/04 – 10/04

· Make outbound and take inbound calls to complete telephone surveys

· Utilized highly secured search engines to trace research subject’s information

· Contacted subjects to assess whether information was correctly entered into database

PC Technical Support Computer Science Dept at UNC-C 1/00-12/03

· Researched and retrieved information requested by lead administrators or students.

· Assisted students with technical PC issues (error messages, printing issues, applications not working properly etc.)

· Software installation

· Entered data including memos and letters into the computer system for faculty and administrative staff

Call Center Rep Police Benevolent Association Charlotte, NC 1/02- 1/03

· Made Outbound call asking for donations for the Charlotte police Force

File Clerk/CSR First Union Customer Information Center, Charlotte, NC 1/01-8/01

· Answered high volume of customer related calls

· Filed mortgage loan applications and TPOL records for customers

· Assisted in auditing of company records